IRB Launches WhatsApp Service & Upgraded Tanya HAFY Tax Platform

In a significant move to modernize taxpayer services, the Inland Revenue Board (IRB) of Malaysia has officially launched a dedicated WhatsApp applicat...

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IRB Launches WhatsApp Service & Upgraded Tanya HAFY Tax Platform
In a significant move to modernize taxpayer services, the Inland Revenue Board (IRB) of Malaysia has officially launched a dedicated WhatsApp application and an upgraded information search platform, Tanya HAFY. Announced on January 15 from Putrajaya, these initiatives aim to streamline tax-related communications and enhance accessibility for taxpayers across the nation. The newly introduced WhatsApp service, operating under the official profile name "Lembaga Hasil Dalam Negeri Malaysia" with the phone number 03-8911 1000, is designed to provide real-time updates and reminders directly to taxpayers' registered mobile numbers. This service will deliver critical notifications, including tax updates, payment reminders, arrears alerts, and compliance information, ensuring that taxpayers remain informed and compliant with their obligations. By leveraging the widespread use of WhatsApp, IRB seeks to reduce communication gaps and improve the efficiency of tax administration. Simultaneously, IRB has unveiled an enhanced version of its enquiry platform, now known as Tanya HAFY, which replaces the previous Tanya@HKC system on the official IRB portal. This upgraded platform offers a more systematic, relevant, and efficient self-service approach, allowing taxpayers to search for tax-related information with greater ease. The improvements are expected to simplify the process of accessing vital resources, reducing the need for direct inquiries and enabling users to find answers quickly and independently. According to IRB, the introduction of both the HASiL WhatsApp application and the Tanya HAFY platform is part of a broader strategy to add value for taxpayers by improving access to important tax-related information. These digital enhancements reflect IRB's commitment to adopting technology-driven solutions that cater to the evolving needs of the public, fostering a more transparent and user-friendly tax environment. The launch of these services comes at a time when digital transformation is increasingly pivotal in public administration. By integrating popular communication tools like WhatsApp and refining online platforms, IRB aims to enhance taxpayer engagement and compliance, ultimately contributing to a more efficient and responsive tax system. Taxpayers are encouraged to utilize these new services to stay updated on their tax matters and leverage the improved resources available through the Tanya HAFY platform. This initiative underscores IRB's proactive approach to leveraging technology for better service delivery, aligning with global trends in digital governance. As taxpayers adapt to these new tools, IRB anticipates a positive impact on overall tax administration and taxpayer satisfaction, reinforcing the importance of innovation in public sector services.

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